Integritas Security offers Mystery Shopping to our clients to help them measure and improve the level of customer service at their stores and properties. Our service can be customized to each client’s individual needs to provide exact feedback on how your staff interact during their transaction with the customer. Use our services to find out about the customer’s in your store. We provide a full range of employees with diverse backgrounds to conduct our mystery checks to ensure that employees are not aware they are being monitored.
Mystery Shopping audits include some of the following industries:
- Hospitality: Hotels, restaurants, bars, coffee shops
- Retail checks: Clothing stores, department stores, shopping centres, pharmacies
- Service-oriented fields: mechanics, maintenance departments
Our service gauges employees for their level of honesty and integrity in each of their transactions with the customer. This service helps the client identify trends and patterns of employee behaviour. It is an important service for any employee who work for a company where there are not appropriate measures to identify dishonest behaviour such as: skimming cash, not ringing in transactions, and over pouring drinks. Integrity shopping helps a company get a competitive edge on the competition by gathering unbiased information on the performance of employees.